Narrative Description:
Conflict is the differing of opinions that often occurs in life and in the workplace. In most conflicts, neither party is right or wrong; instead, different perceptions collide to create disagreement. Conflict is natural and can be positive, if dealt with openly. This workshop will walk participants through the types and stages of conflict. It will also provide participants with an understanding of the different types of conflict, the difference between constructive and destructive conflict, and how their personal communication style can impact or mitigate conflict. Participants will have the opportunity to take the TKI (a conflict management styles assessment) and discuss their individual concerns in small teams as part of the interactive nature of this session. In that clear and open communication is the cornerstone of successful conflict resolution participants will walk away with methods by which to improve their communication and resolve conflict using “win-win” methodology.
Learning Objectives:
- Learn the types and stages of conflict
- Understand the difference between constructive and destructive conflict
- Identify how their personal communication style can impact or mitigate conflict
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