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The Role of Communication in Leadership


Session Length: Six (6) hours Participants: Maximum of 25 students Course Objectives: Explore the factors that make-up a work culture Differentiate between explicit and implicit rules Identify general sources of conflict within a work culture Identify how changes in the workplace can be a source of conflict Discuss personality traits and how they influence individuals’ responses to change Explore different styles of conflict resolution Identify managers’ personal conflict styles through the Thomas Kilmann instrument Discuss best-practices for developing a culture of collaboration within the workplace The Role of Communication in Leadership Course Outline: Factors That Make-Up A Work Culture Leadership Management Policies Values Work Environment Communication (explicit and implicit) People Definition Of Conflict And Factors That Contribute To It Conflict as separate needs not being met Unclear expectations Uneven practices within work culture to handle issues The role of change in conflict Personality differences Personality Traits Based On The Five-Factor Theory Openness to Experience Conscientiousness Extraversion Agreeableness Neuroticism Personality differences in communicating and handling change Thomas Kilmann Conflict Styles Competitive Avoider Accommodator Compromiser Collaborator Communication Tendencies Of Each Conflict Style Overall Best-Practices To Building A Collaborative Work Environment Proposed Training Outline: 9 AM – 10 AM: Factors That Make-Up A Work Culture 10 AM – 11 AM: Definition Of Conflict And Factors That Contribute To It 11 AM – 11:30 AM: Personality Traits Based On The Five-Factor Theory 11:30 AM – 12 PM: Break For Lunch 12:30 PM – 2 PM: Thomas-Kilmann Conflict Styles 2 PM – 2:30 PM: Communication Tendencies Of Each Conflict Style 2:30 PM – 4 PM: Overall Best-Practices To Building A Collaborative Work Environment
Course ID/# : 3625/600612
Tuition: $0.00

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