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The Role of Emotional Intelligence and Conflict Resolution Skills in the Workplace

Course Objectives
o Explore the concept of stress in the workplace
o Define Emotional Intelligence
o Identify participants’ emotional intelligence through the Mind Tools Assessment Instrument
o Explore different styles of conflict resolution
o Identify participants’ personal conflict styles through the Thomas Kilmann instrument
o Discuss and role-play best practices for improving emotional intelligence and developing appropriate conflict resolution skills

I. Introduction of topic and participants 

II. Discussion of concept of stress in the workplace)

III. Definition of Emotional Intelligence 
o Perceiving emotions
o Using emotions
o Understanding emotions
o Managing emotions

IV. Assessment of Participants’ Emotional Intelligence 
o Group Discussion following assessment

V. Assessment of Participants’ Conflict Resolution Skills 
o Group Discussion following assessment

VI. Discussion of Thomas Kilmann Conflict Styles 
o Competitive
o Avoider
o Accommodator
o Compromiser
o Collaborator

VII. Discussion and role-play of overall best-practices to apply emotional intelligence and conflict resolution skills in the workplace 

VIII. Questions and evaluations 
Course ID/# : 3708/600619
Tuition: $0.00



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