Introduction to Leading People

Course Objectives

o Assessing one’s leadership style

o Understanding the differences between a leader and a boss

o Motivating and influencing others

o Creating clear goals and expectations

o Developing and maintaining a positive feedback tools

Introduction to Leading People

9:30 – 9:50 Intro and Expectations

• The difference between a leader and a boss

• Exercise

o The ideal leader vs the worst leader

o The biggest challenges to leading people

9:50 – 11:00 DiSC Interpersonal Styles

• Differences in style: I’m OK, you’re OK

• Who Am I?  Interpret your score

• Exercise: Expert groups

o How to recognize a DiSC style

o What they need from a manager

• The value of each style (and their blind spots)

• Role Play:  Convince me

o Convince each style to improve their accuracy in reporting

o Convince each style to be more courteous to customers

• My team: individual exercise

11:00 – 12:00 How to Motivate People

• Who are you motivating? Individual exercise

• Enablers vs motivators

• Motivating vs de-motivating: group exercise

• Intrinsic vs extrinsic rewards

• Negative motivators and their limited effect

• The motivational mindset: You matter to them

12:00 – 1:00 Lunch

1:00 – 1:30 How to Manage Performance

• Clear goals and performance criteria

• A clear why

• Good and bad performance

1:30 – 2:30 Feedback

• Feedback: one of the most powerful tools of the manager

• Positive feedback tool and role play

• Correcting feedback tool and role play

• Discipline

2:30 – 2:45 Break

2:45 – 3:30 Communicate like a Leader

• Value-creating vs value-destroying language

• Keep it simple, keep it clear

• Submissive, aggressive, assertive communication role play

• Active listening role play

3:30 – 4:15 Delegation

• Clear instructions, organization, follow-through, feedback

• Adapting your management style: micromanaging vs undermanaging

• Encouragement and praise

• Tasks you can delegate

• To whom can you delegate

• Exercise: Delegation tool and role play

4:15 – 4:30 Action Planning