Introduction
• Lateral/Upward Leadership – influencing people who don’t report to you
• The benefits of doing it well/costs of doing it poorly
• Challenges in working with others
Start with Yourself
• Managing yourself as a brand
• Sources of personal power
• Social capital as power
• Self-awareness and self-management
• Building Trust: the Four C’s: Competence, Credibility, Communication, Caring
• Choose your response: short-term reaction vs long-term goals
Build relationships with others
• Map and assess your most important relationships
• Lead others: recognize their emotions, influence their emotions
• Deeper into DiSC – interpersonal dynamics
• Turning adversaries into allies
Effective Interpersonal Communication
• Difficult conversations: PURR model
• Listening in order to be heard
Lateral Leadership Action Plan
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