Last Viewed

Customized: Hospitality and Conflict Resolution


Learn the process to determine customer needs Discover various types of customer behaviors to assist in managing diverse types of customers Identify ways to create memorable customer experiences Understand Customer Service Telephone Etiquette Help participants recognize the elements of conflict, how to navigate and how to diffuse conflict scenarios. Learn tools to identify triggers and proactively prevent conflict.
Course ID/# : 4726/600652
Tuition: $920.00

Back to Course Listing page

You may also be interested in these classes

Featured Classes
No Featured Classes today.