Customized - Customer Service and Conflict Resolution

Customer Service
What you will learn

• Discover how to communicate effectively
• Identify internal and external customers
• Identify how to interact positively with customers

How you will benefit

• Develop a positive attitude
• Understand customer service
• Gain the ability to create and implement service standards

• Introduce a practical framework for exploring and navigating conflict resolution
• Review dentifying the issue and distinguishing fact from fiction
• Practice scenarios to highlight best practices for opening the conflict conversation, brainstorming solutions, and coming to an agreement
• Provide techniques that can help you enhance your listening skills and reframe problems to find common ground