Dealing with less-than-acceptable performance from an employee is the single toughest task that a manager is called upon to perform. Yet these people take up altogether too much of your time and energy. Addressing the issue, however, evokes questions:
- What can I do to get him/her to do a fully satisfactory job? When should I give up?
- How can I give corrective feedback so that I get my message across clearly and, at the same time, maintain their self-respect?
- How do I deal with side-tracks, victim mentality, and even counterattacks?
In this one-day, technique-packed workshop, learn how to conduct those difficult performance-correcting discussions and performance reviews with your employees in a non-acrimonious, problem-solving atmosphere. As a result, you will save time, reduce your stress, and position responsibility for current performance where it belongs: on the shoulders of the under-performing employee.
You will learn how to:
- Communicate your performance expectations clearly
- Leverage what motivates him/her at work
- Lead the performance discussion in a non-directive way
- Keep the conversation on an “adult-to-adult” level
- Acknowledge shifts to better performance
- Apply four effective assertive verbal approaches
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